> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elementary-data.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subprocessors

Elementary engages third-party service providers to deliver Elementary Cloud. A Subprocessor is a third-party that processes Customer Data or Personal Information on Elementary's behalf, in the framework of our engagement with the customer.

Prior to engaging such sub-processors, Elementary evaluates their data protection and security measures, and ensures a data protection agreement is in place per applicable data protection laws.

This page distinguishes between two types of data:

* **Customer Data** is the data Elementary processes on the customer's behalf under our Data Processing Agreement, such as metadata, test results, and query results from the customer's connected data environment.
* **Personal Information** is identifying information about the customer's personnel, such as names and email addresses, that Elementary processes to provide and support the service.

## Subprocessors that process Customer Data

| Subprocessor | Purpose | Location |
| - | - | - |
| Amazon Web Services, Inc. | Cloud infrastructure hosting Elementary Cloud (compute, storage, databases, networking) | EU (default), US (upon customer request) |
| Amazon Bedrock (Amazon Web Services, Inc.) | AI model inference for Elementary's AI features and agents | Global (No data storage or retention) |

## Infrastructure and Development Subprocessors

These are subprocessors who have access to Elementary production systems and data by virtue of the services they provide. **Customer Data is not processed** by the sub-processors listed below as part of the on-going service.

| Subprocessor | Purpose | Location |
| - | - | - |
| Anthropic, PBC | AI assistants used in internal engineering and research workflows | United States |
| Cognition AI, Inc. | AI software engineering tooling | United States |
| Datadog, Inc. | Application and infrastructure monitoring | United States |
| Functional Software, Inc. (Sentry) | Error tracking | United States |
| LangChain, Inc. (LangSmith) | AI agent tracing and evaluation | United States |
| Frontegg, Inc. | User authentication, SSO, and access management | United States |

## Platform Sub-processors

These providers process Elementary's Platform data, which may include Personal Information such as customers email addresses and names. **Customer Data is not processed** by the sub-processors listed below.

| Subprocessor | Purpose | Location |
| - | - | - |
| Twilio, Inc. (including SendGrid) | Transactional email delivery and SMS for multi-factor authentication | United States |
| Astrodon Corporation (Loops) | Product lifecycle and onboarding emails | United States |
| PostHog, Inc. | Product analytics | United States |
| Pylon Labs, Inc. | Customer support ticketing | United States |
| Slack (Salesforce, Inc.) | Customer support and shared communication channels | United States |
| tl;dv GmbH | Meeting recording and transcription | European Union |
| HubSpot, Inc. | CRM and customer lifecycle management | United States |
| Snowflake Inc. | Data warehouse for internal analytics and BI | European Union |

## Updates to this list

We update this page when we add or replace subprocessors. For questions about our subprocessors or our Data Processing Agreement, contact [legal@elementary-data.com](mailto:legal@elementary-data.com).


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